Question 1

Can SONGJU support private-label branding on tools, sets, and cases?

Accepted Answer

Yes. Available scope can include laser or pad marking, grip or case colour, case badges, labels, sleeves, instructions, barcodes, carton marks, and mixed-SKU presentation. Feasibility and MOQ depend on the process and artwork.

Question 2

What are the typical minimum order quantities?

Accepted Answer

Planning ranges are 300 pieces per standard catalogue model, 500 pieces per private-label single SKU, and 200 sets for a mixed-SKU case or EVA kit. Final MOQ is confirmed after the model, finish, packaging, and component commitments are reviewed.

Question 3

Can I order samples before mass production?

Accepted Answer

Yes. Standard evaluation samples typically require 7–14 working days after specification confirmation. A custom-marked or custom-packed approval sample may take longer and is quoted separately. Sample approval does not waive mass-production inspection.

Question 4

What is the typical production lead time?

Accepted Answer

A normal planning range is 45–60 days after the approved sample, final artwork, deposit, and all open specifications are closed. New case tooling, special materials, seasonal capacity, or third-party testing can extend the schedule.

Question 5

What payment terms do you use for a first order?

Accepted Answer

A typical planning basis is 30% deposit with 70% paid before shipment. Actual terms, currency, bank charges, and document requirements are stated in the quotation and order confirmation.

Question 6

Which Incoterms can SONGJU quote?

Accepted Answer

EXW Taichung and FOB Taichung or Kaohsiung are the normal starting points. FCA, CIF, DAP, or other terms can be reviewed when the destination, shipment mode, cargo details, and party responsibilities are clear.

Question 7

Can you build mixed toolkits with custom item combinations?

Accepted Answer

Yes. SONGJU creates a controlled bill of materials, position map, approved-substitute rule, packaging revision, and golden sample. Typical mixed-kit MOQ starts at 200 sets, subject to each component's sourcing requirement.

Question 8

What packaging options are available for OEM customers?

Accepted Answer

Options include colour boxes, sleeves, blister packs, zipper pouches, EVA foam trays, blow-moulded cases, labels, multilingual inserts, barcodes, export cartons, and pallet marks. Buyers approve artwork, legal text, and barcode ownership.

Question 9

How do you keep mass production consistent with the approved sample?

Accepted Answer

The approved sample is paired with a controlled specification or BOM. SONGJU records agreed materials, critical dimensions, finish, marking, packaging, inspection points, and permitted substitutions. Changes require review instead of silent replacement.

Question 10

What quality checks are performed before shipment?

Accepted Answer

Checks are selected by product risk and buyer requirements. Typical controls include dimensions, operation, drive fit, ratchet direction, joint movement, edge or face condition, marking, piece count, case retention, labels, carton quantity, and visual workmanship.

Question 11

Which certifications does SONGJU currently publish?

Accepted Answer

Certification and compliance documents are confirmed against the exact model, supply scope, and destination market. If your program requires ISO, IEC, VDE, CE, RoHS, REACH, or third-party test evidence, provide the market, model, and required document so SONGJU can confirm applicable evidence and availability.

Question 12

Do the torque wrenches comply with ISO 6789?

Accepted Answer

The catalogue may state an ISO 6789-1:2017 design or verification target for selected projects, but that is not a certificate. A declaration of conformance, calibration result, measurement uncertainty, serialisation, and test points must be agreed and evidenced in the order specification.

Question 13

Are the red-and-yellow handled tools approved for live electrical work?

Accepted Answer

No. Colour and grip construction do not prove IEC 60900 or VDE qualification. Current SONGJU electrical-service products are described for de-energised work only. A live-work claim requires model-specific third-party qualification and supporting documents.

Question 14

Can material or inspection reports be supplied?

Accepted Answer

Yes, when defined before quotation. Available evidence depends on the item and may include material declarations from the approved source, dimensional or functional inspection summaries, hardness records, torque verification data, packing lists, and retained-sample records.

Question 15

Can SONGJU develop automotive-specific service tool programs?

Accepted Answer

Yes. The buyer must provide the target task, vehicle or component range, fitment references, quantity, branding, and evidence requirements. Fitment is confirmed through an agreed list and sample review rather than a broad universal claim.

Question 16

Can SONGJU configure field-service and contractor kits?

Accepted Answer

Yes. Kits are built around actual service tasks, portability, storage, replacement needs, and budget. SONGJU can control the contents sheet, foam or case layout, gross-weight target, markings, labels, and final piece-count inspection.

Question 17

How are engineering or packaging changes handled after order confirmation?

Accepted Answer

A requested change is reviewed for price, MOQ, schedule, tooling, obsolete material, and inspection impact. Production proceeds only after the relevant drawing, BOM, sample, or artwork revision is approved by the responsible parties.

Question 18

How are product claims or shortages handled?

Accepted Answer

Report the purchase order, model, lot or carton identification, quantity affected, clear photos or video, and a description of the issue promptly. SONGJU will contain the affected scope, review retained evidence where available, and agree corrective action under the order terms.

Frequently Asked Questions

Automotive

Commercial

Kitting

OEM

Packaging

Quality

Safety

Support

Torque

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