Question 1

What are the typical minimum order quantities?

Accepted Answer

Planning ranges are 300 pieces per standard catalogue model, 500 pieces per private-label single SKU, and 200 sets for a mixed-SKU case or EVA kit. Final MOQ is confirmed after the model, finish, packaging, and component commitments are reviewed.

Question 2

Can I order samples before mass production?

Accepted Answer

Yes. Standard evaluation samples typically require 7–14 working days after specification confirmation. A custom-marked or custom-packed approval sample may take longer and is quoted separately. Sample approval does not waive mass-production inspection.

Question 3

What is the typical production lead time?

Accepted Answer

A normal planning range is 45–60 days after the approved sample, final artwork, deposit, and all open specifications are closed. New case tooling, special materials, seasonal capacity, or third-party testing can extend the schedule.

Question 4

What payment terms do you use for a first order?

Accepted Answer

A typical planning basis is 30% deposit with 70% paid before shipment. Actual terms, currency, bank charges, and document requirements are stated in the quotation and order confirmation.

Question 5

Which Incoterms can SONGJU quote?

Accepted Answer

EXW Taichung and FOB Taichung or Kaohsiung are the normal starting points. FCA, CIF, DAP, or other terms can be reviewed when the destination, shipment mode, cargo details, and party responsibilities are clear.

Commercial - FAQ